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📦 What's in the package
📖 User guide
🚚 Shipping information
Terms of delivery
What are the shipping times for your products?
United Kingdom = 5 days
United States = 12 days (69,2%<10 days)
Australia = 8 days
Canada = 15 days
Ireland = 22 days
New Zealand = 26 days
Europe = 5-22 days (80%<13 days)
international = 5-26 days (60% < 15 days)
Do you ship anywhere in the world?
Yes, we do! We ship worldwide.
Where do we ship your product from?
Our offices are located in La Neuveville, Switzerland. Our warehouse is also located in Switzerland.
Some items are missing from my order, what's happening?
Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to andrews_sebastian@outlook.com and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are located in La Neuveville, Switzerland.
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes shipments may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: andrews_sebastian@outlook.com
✅ Our 30-day guarantee
Return policy
Any item returned within 30 days of purchase is fully refunded.
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.